The Cape Town Carnival is committed to protecting your privacy and to ensure that your personal information collected is used properly, lawfully and transparently.

This Policy explains how we obtain, use and disclosed your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

1. ABOUT CAPE TOWN CARNIVAL TRUST

The Cape Town Carnival’s aim is to stage an annual world-class celebration of South African identity with its diverse array of communities and cultures, while simultaneously creating jobs and benefitting our local economy.

Registered Name: Cape Town Carnival Trust
Trust Registration Number: IT3811/2008
NPO Registration Number: 074-662 NPO
PBO Registration Number: PBO 930033114
VAT Number: 4920253293

2. INFORMATION WE MAY COLLECT FROM YOU

We may collect the following information from you:

• Personal information that may include your name, address, contact details, date of birth, place of birth, identity number, passport number, bank details, details about your employment, tax number and financial information.
• Records of correspondence or enquiries from you or anyone acting on your behalf.
• Details of transactions you carry out with us.
• Details of contracts you carry out with us.
• Sensitive or special categories of personal information, including but not limited to information about your religion, race, gender, biometric information, such as images, fingerprints and voiceprints.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

3. USE OF INFORMATION COLLECTED

We may use, transfer and disclose your personal information for the purposes of:

• Providing you with the services or offerings you have requested and notifying you about important changes to these services.
• Managing your account or relationship and complying with your instructions or requests.
• Assessing and dealing with complaints and requests.
• Operational, marketing, auditing, legal and record keeping requirements.
• To confirm of verifying your identity that you are an authorised user for security
• Transferring or processing your personal information outside of the Republic of South Africa to such countries that may not offer the same level of data protection as the Republic of South Africa, including for cloud storage purposes and the use of any of our websites.
• Complying with Applicable Laws, including lawful requests for information received from local or foreign law enforcement, government and tax collection agencies for the detection and prevention of fraud, crime, money laundering, other malpractice or legal proceedings.
• Conducting market research and customer satisfaction research or for statistical analysis.
• Providing you with information about the Cape Town Carnival events.

4. DISCLOSURE OF INFORMATION

We may disclose your personal information to our sponsors, service providers or selected third party suppliers who process information on our behalf.

We may also disclose your information:

• Where we have a duty or a right to disclose in terms of law or industry codes.
• Where we believe it is necessary to protect our rights.

5. INFORMATION SECURITY

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an on-going basis, continue to review our controls and related processes to ensure that your personal information remains secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

6. RETENTION OF YOUR INFORMATION

We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of Applicable Laws. However, as a general rule, we will retain your information in accordance with retention periods set out in Applicable Laws, unless we need to retain it for longer for a lawful purpose. (For example, for the purposes of complaints handling, legal processes and proceedings.)

7. YOUR RIGHTS: ACCESS TO INFORMATION

You have the right to request a copy of the personal information we hold about you under the Promotion of Access to Information Act, 2000 (PAIA). Fees to obtain a copy or a description of personal information held about you are prescribed in terms of PAIA. Confirmation of whether or not we hold personal information about you may be requested free of charge. If you would like to obtain a copy of your personal information held by the Cape Town Carnival, please review our PAIA Manual located on the Cape Town Carnival website www.capetowncarnival.com

You have a right in certain circumstances to request the destruction or deletion of and, where applicable, to obtain restriction on the processing of personal information held about you. If you wish to exercise this right, please contact us using the contact details set out below.

8. COMPLAINTS

Should you believe that the Cape Town Carnival has utilised your personal information contrary to Applicable Laws, you undertake to first attempt to resolve any concerns with the Cape Town Carnival.

If you are not satisfied with such process, you may have the right to lodge a complaint with the Information Regulator, using the contact details listed below:

Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Postal address: P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: [email protected].

CAPE TOWN CARNIVAL CONTACT

Jay Douwes
Information Officer
Cape Town Carnival
[email protected]